What to Do If You Are Involved in a Car or Motorcycle Accident in Japan

If you are involved in a car or motorcycle accident in Japan—whether minor or serious—please remain calm and follow the steps below.
This page explains who to contact and what to do, with support available for foreign residents and visitors.

Emergency & Accident Contact Information

(24/7 Support – Please Save These Numbers Before You Drive)

In the event of an accident, please contact the appropriate insurance support center immediately.
All insurance hotlines listed below operate 24 hours a day, 365 days a year.

Tokio Marine & Nichido Fire Insurance – Accident Support Center

Accident & Roadside Assistance Contact

Accident Hotline (24/7)
0120-119-110 (Toll-Free) – English support officially provided
+81-3-5977-6701

How to proceed
1. Call the number above.
2. Follow the voice guidance:
･ Press “1” to report a traffic accident
･ Press “2” for towing / roadside assistance (flat tire, dead battery, out of fuel, locked keys, etc.)
･ Press “3” for other inquiries
3. Once connected to an operator, say “English, please.”
･ The operator will place you on hold and arrange a three-way call with an English interpreter.
･ Please do not hang up, even if the hold time is longer than usual.

Service hours: 24 hours, 365 days a year
(Information confirmed as of January 27, 2026)

SOMPO Japan Insurance – Claims & Roadside Assistance

Accident & Roadside Assistance Contact

Accident & Roadside Assistance Hotline (24/7)
0120-256-110 (Toll-Free) – English support officially provided

If you are reporting an accident (Press 1):
･ Press 1 to report the accident via LINE
･ Press 2 to speak with an operator

If you require towing or roadside assistance (Press 2):
･ You will be connected directly to an operator

3. Once connected to an operator, say “English, please.”
･ The operator will place you on hold and arrange a three-way call with an English interpreter.
･ Please do not hang up, even if the hold time is longer than usual.

Service hours: 24 hours, 365 days a year
(Information confirmed as of January 27, 2026)

AIG – Accident & Roadside Support

Accident & Roadside Support

Traffice Accident / Accident-Related Towing (24/7)
0800-170-2202 (Toll-Free) – Limited English support (not guaranteed)

Important Notice (Language Support)
・Please note that the AIG Accident Reception Center (0800-170-2202) does not provide an official English interpretation service.
・The availability of English assistance depends on the individual operator who answers the call.

Roadside Assistance (24/7) (flat tire, dead battery, out of fuel, locked keys, etc.)
0800-170-2201 (Toll-Free) – English support officially provided

Once connected to an operator, say “English, please.”
･ The operator will place you on hold and arrange a three-way call with an English interpreter.
･ Please do not hang up, even if the hold time is longer than usual.

Service hours: 24 hours a day, 365 days a year
(Information confirmed as of February 12, 2026)

Novari Global Office – English and Chinese Support

050-1793-3999
English and Chinese assistance available
Business hours: Monday–Friday, 10:00 AM – 5:00 PM (Japan Time)
(Closed on weekends and Japanese public holidays)

Outside of these hours, please contact your insurance company’s 24/7 accident support hotline listed above.

What to Do Immediately After an Accident

1. Ensure Safety First

Turn on your hazard lights.
Check for injuries to yourself, passengers, and others.
If possible, move your vehicle to the side of the road or another safe location.

If anyone is injured, call emergency services immediately (Dial 119).

2. Call the Police (Dial 110)

In Japan, reporting all traffic accidents is legally required, even if the damage appears minor.

Calling the police is especially important if:

The other party refuses to share information
There is disagreement regarding fault
You need an official accident report for insurance purposes

3. Exchange Information With the Other Party

Please exchange the following information with the other driver:

Full name
Address and phone number
Driver’s license number
Vehicle license plate number
Insurance company name and policy number

If there are witnesses, try to obtain their contact information as well.

4. Document the Accident Scene

Use your smartphone to record as much information as possible:

Photos of vehicle damage (all vehicles involved)
The accident location and surrounding area
Road signs, traffic signals, and lane markings
Date, time, and weather conditions

These records are extremely helpful during the insurance claim process.

5. Contact Your Insurance Company

Notify your insurance company as soon as possible and follow their instructions.
If you are driving a rental car, inform the rental company immediately.

If you are unsure which number to call, Novari Global Office can assist you in English and Chinese during business hours.

We Are Here to Support You

Being involved in an accident can be stressful—especially in a foreign country.
Our role is to ensure that you receive clear, calm, and professional support throughout the entire process.

Key Contact Numbers (Please Save These)

Tokio Marine Accident Hotline: 0120-119-110 / +81-3-5977-6701
Sompo Japan Accident Support: 0120-256-110
AIG Traffic Accident / Accident-Related Towing: 0800-170-2202
AIG Roadside Assistance: 0800-170-2201
Novari Global Office (English and Chinese Support): 050-1793-3999
(Monday–Friday, 10:00 AM – 5:00 PM JST)

Please feel free to contact us if you have any questions.
We hope you have a safe and enjoyable driving experience in Japan.